Privacy Policy

Information We Collect

When you use our Website or make a purchase, we collect:

• Contact details: name, email address, phone number, delivery address – needed to fulfill orders and communicate with you.
• Account data: if you create an account, we collect login details (email, password).
• Order and payment data: the products you order, order history, and transaction references. (Note: We do not collect your payment card details; SSLCommerz processes payments securely.)
• Usage data: technical information (e.g. IP address, browser type) and activity on our site. This may be gathered through cookies or similar technologies.

We collect this information by lawful means and with your knowledge. At checkout, you explicitly consent to giving us this data for processing your order.

How We Use Your Information

We use your personal data to:

• Process and deliver your orders and send order confirmations or support messages.
• Improve our products, Website, and customer service.
• Send you promotional offers only if you opt in. (You may unsubscribe from marketing emails at any time.)
• Comply with legal obligations (for example, maintaining records as required by law).

Cookies

Freshie Farm’s Website uses cookies to enhance your experience. Cookies help us remember your preferences and understand site usage. If your browser offers it, you can disable cookies (though this may affect functionality). By using our site, you consent to the use of cookies.

Information Sharing

We respect your data: we do not sell or rent personal information. We share your information only with trusted third parties when necessary:

• Service Providers: For payment processing (SSLCommerz) and delivery (couriers). These providers are bound to protect your data.
• Legal Compliance: If required by law or to protect our rights, we may disclose information to government authorities (e.g. tax or consumer agencies).
• Business Transfers: If Freshie Farm is merged or sold, personal data may be transferred as part of the transaction (under confidentiality).

Data Security

We implement reasonable security measures to protect your information against unauthorized access or loss. However, no internet system is completely secure. We do not store your credit card data; SSLCommerz is PCI DSS certified to ensure payment security.

Data Retention

We retain your personal data only as long as needed for the purposes above, or to comply with legal requirements (generally at least 6 years for business records). After that, we will delete or anonymize it.

Your Rights

You may access and update your personal information by logging into your account or contacting us. You can also request deletion of your data, subject to any legal obligations. To opt out of marketing communications, follow the unsubscribe link in emails or contact us.

External Links

Our Website may link to other sites (social media, affiliate links). We are not responsible for the privacy practices of those external sites.

Consent and Updates

By using our Website or services, you agree to this Privacy Policy. We may update this policy; the “Last Updated” date will reflect changes. Continued use of the site after updates indicates acceptance.